Customer Service Specialist

Our continued growth is allowing us to hire a Full Time Customer Service Specialist. We are looking for a customer-oriented individual. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Company Overview

Full-Service Plumbing, HVAC and Home Automation company located in York, PA for over 46 years! Family owned and operated and Factory Authorized Bryant Dealer.

Job Summary

Answering incoming calls regarding service questions/scheduling, billing issues and general client concerns.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Assist in the departments with follow ups on contract work.
Update customer information in customer service database during and after each call.
Scheduling appointments in a software base system to Technicians.
Dispatching incoming calls

Qualifications and Personal Skills

Experience in administrative tasks
Excellent verbal and written communication skills.
Experience with computers (Navigate, use, quote)
Experience in answering phone calls in a courteous and professional manner
Ability to adapt to processes and procedures for the customer service position.
Exhibit extraordinary discretion, flexibility, and willingness to work closely with our senior management team.

Benefits and Perks

401(K) with COMPANY match
Excellent Benefit Package with FREE Dental
Health and Vision Insurance
Disability Insurance
Paid Holidays
Paid Vacation
Review Program w/ BONUS opportunities
Company Outings with Annual Holiday Parties

Email resumés to OR complete our application on this page.

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